TERMS & CONDITIONS

TERMS AND CONDITIONS

Your attention is drawn to these terms and conditions (Terms).  A Contract between Us and You is subject to these Terms. Please read these Terms carefully before You submit an Order to Us. These Terms explain who We are, how We will provide the Services and Goods, how You or We may end the Contract, and other important information.

Nothing in these Terms will affect Your statutory rights if you are a Consumer.

 

1.Definitions

In these Terms when We use the following words they have the following meanings:

Awning means manual or motorised retractable awnings  (also known as folding arm, terrace and drop arm and pergola awnings) which are generally comprised of a panel of fabric that can be extended over an outside area to provide shade, usually over a patio, deck or terrace, with metal arms on either side and or front to provide support. Side arms are attached to an exterior wall.

Consumer means a private individual entering into the Contract upon their own behalf and not on behalf of a company or business.

Contract means the contract between You and Us for the supply of Goods and Services (if so agreed) as set out in clause 4.1.

Deposit means 50 % of the Price unless We agree a different amount with You in Writing.

Design Services means an assessment of Your Property and Your requirements, and includes (a) a survey of the Property, the measurement and design of Your Goods by Us (if We agree with You that We will do so) and (b) our recommendations as to what work will or may need to be undertaken by a Third Party to ensure the Goods can be safely and properly installed (whether by Us if the Contract provides for the supply of Services) or by You. This will involve Us attending at Your Property to undertake the same.

Estimate means an estimate issued by Us to You for the supply of Goods (and Services where required) which will set out the Price and details of when the staged progress payments would be due from You in the event We enter into a Contract with You.

Goods means any goods supplied by Us to You under the Contract and as set out in the Order Form, including an Awning or Premium Outdoor Structure.

Hidden Defects means issues or problems with Your Property which We could not know nor envisage when we provide You with a Price before the Contract is entered into. These may include, but are not limited to, the finding of asbestos, a failure in the substrate, cavity or unsuitable walls to support the Goods, and a failure by a Third Party to make the Property safe for the installation of the Goods.

Order means an order made by You for the supply of Goods and Services (if so agreed) by Us subject to these Terms.

Order Form means the order form setting out details of Your Order.

Person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).

Price means the price of the Goods and Services (if so agreed) which includes delivery charges and VAT. The Price may be increased as set out in these terms (see clauses 5.1, 5.2, 8.10, 8.11, 8.12 and 8.16).

Property means Your address or any other address in the Order Form at which the Goods are to be delivered for installation (whether by Us in providing the Services or by You).

Services means the installation and the fitting of the Goods at the Property by Us if this forms part of the Contract. It may also include removal of any existing awning, blind or shade from the Property if this has been agreed between Us and You.

Third Party means any person, company, or organisation who is to carry out Third Party Works for You.

Third Party Works means all and any work that is undertaken or is to be undertaken by a Third Party to make the Property safe and suitable for installation of the Goods as more particularly set out in clause 3.1 or that You wish to undertake for aesthetic or any other purpose in or to the area in which the Goods are to be installed.

We / Us / Our means Bright A Blind Limited trading as Shade-Space. We are a limited company registered in England and Wales with company registration number 02659815 and our registered office is at Unit 5, 1-3 North Road, London, N7 9HA. Our VAT number is 577053230.

Working Days means Monday to Friday inclusive but excluding bank holidays in England and Wales.

Writing means letter (however delivered) or email.

You / Your means the Person who places an Order with Us and enters into a Contract with Us.

2. Design Services and Measurements

2.1 Before We can provide an Estimate, or before entering into a Contract with You, or after having done so, We may need to attend at Your Property to carry out the Design Services prior to You placing an Order with Us.

2.2 Any plans or designs We prepare for You in undertaking the Design Services are, and remain at all times, Our intellectual property. You may not copy or reproduce them without Our written consent for You to do so.

2.3 In the event that having undertaken the Design Services, You do not place an Order with Us within three calendar months, You will return any plans or designs to Us (and all copies You have taken whether or not with our consent) if We ask that You do so.

2.4 If You decide to place an Order with Us based upon Your own design and measurements then You are wholly responsible for ensuring that the measurements are correct. We will rely upon Your measurements as being accurate and will not accept the return of the Goods if the measurements You provide are inaccurate. If We cannot carry out the Services as a result of the measurements You provide to Us being inaccurate We will not be responsible and We may terminate the Contract and the provisions of clause 10.1 will apply.

2.5 If We need to attend at Your Property for the purpose of the Design Services, We will agree a date and time with You to do so. We will not be liable if We are unable to attend on the time and date agreed with You.

2.6 If We make more than one visit to undertake the Design Services and, having issued an Estimate, there is any change to the Goods, or the Services to be undertaken, whether as a result of You undertaking or intending to undertake any Third Party Works or otherwise, We reserve the right to amend the Estimate and seek your acceptance of the same or, if a Contract has been entered into, treat this as a variation of the Contract which may involve a change in Price. We will let You know about any changes to the Price or the timing of the delivery of the Goods and / or Services as a result and ask You to confirm whether or not You want to go ahead with the change. If We cannot make the change or the consequences of doing so are not acceptable to You, You may consider ending the Contract in which case please see clause 10.5 which will apply.

2.7 At the time We attend to undertake the Design Services You should inform us of the nature of any  Third Party Works You intend to undertake under the provisions of clause 3.4.

3. Third Party Works

3.1 The Contract will be limited to the supply of Goods and, if so agreed, the provision of the Services by Us. Services will only include the installation of the Goods, and do not include:

(a) any electrical work or connections;

(b) the installation of footings or foundations;

(c) the erection of any walls or building structure (other than the pre-fabricated structure we will provide if set out in the Contract);

(d) landscaping and decking; or

(e) work undertaken by any tradesperson (Third Party Works).

3.2 Whilst We provide recommendations as to what work will be required by a Third Party to enable the Goods to be safely installed / erected, it is Your obligation to obtain advice from a qualified professional architect, engineer or surveyor as to the extent and exact nature of the work that will be required to achieve a safe installation.

3.3 Once a Contract has been entered into, We will provide specifications, measurements and details as may reasonably be required by a Third Party of what Third Party Works will be needed to safely install the Goods to a Third Party instructed by You.

3.4 You must inform Us of any Third Party Works (which relate to the area to which the Goods are to be installed or fitted) You intend to undertake in advance, including the nature of the works, the materials that will be used, and the extent of the same in such detail as We reasonably require. This should be at the time of, or before, We attend to undertake the Design Services under section 2. If there are any subsequent changes to the nature or extent of the Third Party Works , or if You decide to undertake  Third Party Works at any time afterwards, You must also inform Us. If You fail to do so then;

(a) We will not be responsible for any loss or damage that may be caused subsequently as a result of the installation of the Goods;

(b) If this should result in the Goods being unsuitable, or unusable, or cannot be fitted as designed, We at our election may either agree to vary the Contract and charge you for any additional costs We incur or We may end the Contract and the provisions of clause 11 will apply.

3.5 The contract or contracts for Third Party Works is solely between You and the Third Party or parties. We do not have any liability for and are not responsible for the actions, negligence or failure of Third Parties.

4. Our Contract with You

4.1 An Estimate issued by Us to You does not constitute an offer.

4.2 If You place an Order with Us (whether having received an Estimate or not), Your Order will be an offer to purchase the Goods (and any Services).

4.3 A Contract will only be formed with You once You have submitted Your Order and We have  accepted the Order in writing.

4.4 If We are unable to accept Your Order We shall notify You in Writing as soon as reasonably possible.

5. Making changes to the Contract

5.1 After the Contract has been entered into, You may ask Us to make changes to the Goods You have Ordered, which may be as a result of advice or recommendations You receive from a Third Party. If You wish to do this, You should contact Us as soon as possible. We cannot guarantee that We can accept the requested changes, but if We are able to accept them, We will let You know about any changes to the Price or the timing of the delivery of the Goods and / or Services and ask You to confirm whether or not You want to go ahead with the change. If We cannot make the change or the consequences of doing so are not acceptable to You, You may consider ending the Contract in which case please see clause 10.5 which will apply.

5.2 If in undertaking the Services, We find there are Hidden Defects or that spreader plates are required (see clause 7.4(h)), this will incur additional work and additional charges meaning an increase in the Price. We will let You know about these as soon as We can and will invoice for the same. In this event, it may also be the case that the time given for completing the Services may reasonably be extended by Us.

5.3 We will not make any changes to the Goods after the Contract has been entered into unless this is necessary because of a change in design or materials by Our manufacturers or suppliers. If this happens We will let you know. If the changes are minor, an update on design or improve the Goods You cannot end the Contract because of these changes, but if the changes are material You can terminate the Contract in which case please see clause 10.4.

6. If We require further information from You

6.1 If We need further information from You to enable Us to fulfil the Contract, We will contact You to ask for this information. If You do not provide Us with this information within a reasonable time of Us asking for it, or You provide Us with incomplete or incorrect information, We may either end the Contract (see clause 11) or make an additional charge of a reasonable sum to compensate Us for any extra work that is required as a result.

6.2 We will not be responsible for providing the Goods or Services late, or not providing any part of them, if this is caused by You not giving Us the information We need within a reasonable time of Us asking for it.

7. The Goods and Features and Use of the Goods

7.1 Any images of the Goods  on Our website or in any literature We provide are for illustrative purposes only. In particular, although We have made every effort to display the colours accurately, We cannot guarantee that the colours accurately reflects the colour of the Goods and as such the Goods may vary slightly from those images.

7.2 The Goods may experience colouration differences from the colour swatch to the final finish. In addition, some designs of striped fabric are irregular which can lead to the first and last stripe across the width of the cover being different and off centre. The seams in the fabric are used to compensate for this.

7.3 It is solely Your responsibility to ensure that any planning permission necessary for the installation of the Goods is obtained.

7.4 Where the Goods supplied under the Contract comprise Awnings, please note the following which will apply to the design, features and use of the awning:

(a) Awnings fitted to a wall with no other means of support are sun awnings and are not designed for use, nor should they be used, in wet or windy conditions as this may damage the Awning.

(b) Awning arms when fully extended are typically not straight to allow them to bend slightly to cushion wind loads.

(c) Awnings are designed to provide shade from the sun only and are not waterproof (unless otherwise specified).

(d) Due to the construction of folding arm Awnings, the cloth can only be held under tension between the cloth roller and the front rail. This may result in the lateral hems falling inwards causing trough-shaped sagging of the cloth to the centre (sometimes known as “waffling”).

(e) To protect the Awning structure and the cloth, Awnings must be retracted when the wind exceeds the wind resistance class stated by the manufacturer otherwise this may damage the awning.

(f) If the Awning is operated automatically the limits set on the sensor must not be changed. Some wind sensors may not work unless the Awning is fully extended. If You require the Awning settings to be changed against Our advice then this will be at Your own risk.

(g) The amount of shade provided by an Awning is determined by the location and compass orientation of the Property, the position of the sun throughout the day, and also the height, angle and overall size of the Awning.

(h) In order to ensure a secure fixing, special brackets (known as spreader plates) may be required to be installed. We will not know this until the Services are in progress, and if it is the case this will incur additional cost. Please see clause 5.2.

(i) If the Property is a bungalow or has restricted height fitting limitations (such as due to the fact that the Property is on a hillside, or has steps or sloping ground to the area to be covered by the Awning) the Awning will need to be raised to ensure the correct height clearance which will result in a gap between the Awning and the Property.

8. Delivery of Goods and providing the Services

8.1 The cost of delivery of the Goods is included in the Price.

8.2 If the Contract only provides for the delivery of Goods, and not Services, We will deliver the Goods as soon as We can do so. We will contact You within 30 days of the date the Contract is entered into to agree a date for delivery with You.

8.3 You have legal rights if We deliver any Goods late. If we miss the delivery deadline for any Goods then You may treat the Contract as at an end straight away if any of the following apply:

(a) we have refused to deliver the Goods; or

(b) You told us in writing before We accepted Your Order that delivery within the delivery deadline was essential.

8.4 If You do not wish to treat the Contract as at an end straight away as a result of late delivery, or do not have the right to do so under Clause 8.3, You can give Us a new deadline for delivery, which must be reasonable, and You can treat the Contract as at an end if We do not meet the new deadline.

8.5 Goods will be Your responsibility from the time We deliver the Goods to the Property.

8.6 You own the Goods once We have received payment in full.

8.7 If the Contract is for the delivery of Goods and for Us to perform the Services, We will contact You within 30 days of the date the Contract is entered into to agree a date for the Services to commence. We will also let You know at this time how long We expect it will take to complete the Services. If Third Party Works are required before We provide the Services, We will work with You to agree a mutually suitable date for the Services to be undertaken once the Third Party Works have been completed.

8.8 If the delivery of the Goods and / or the performance of the Services is affected by an event outside Our control then We will contact You as soon as possible to let You know and We will take steps to minimise the effect of the delay. In particular, You note and accept that the Goods are manufactured overseas by Our manufacturers and We cannot be responsible for the vagaries of the availability of raw materials or transport issues. Provided We do this we will not be liable for delays caused by the event but if there is a risk of substantial delay You may contact Us to end the contract in which case please see clause 10.4.

8.9 The provisions of clause 8.8 include if clause 5.2 applies, except that We are not liable for any substantial delay (and clause 10.4 will not apply) if You either fail to agree to pay for the additional work required or fail to arrange for a Third Party to rectify the issue. In this case, We may end the Contract and the provisions of clause 11 will apply.

8.10 If You are not available to accept delivery of the Goods on the date agreed with You, or if the Contract is for Us to provide the Services to You at Your Property and You do not allow Us access to Your Property or to carry out the Services as arranged (and You do not have a good reason for this), We may charge You additional costs incurred by Us as a result. If, despite Our reasonable efforts, We are unable to contact You or to re-arrange with You access to Your Property We may end the Contract and clause 11 will apply.

8.11 If We agree a date to begin the Services with You for after any Third Party Works have been completed, and it transpires that the Third Party has not completed the Third Party Works by that date, or the Third Party Works are not satisfactory for any reason and required remedial work, then whilst We will agree new dates with You to undertake the Services, We shall be entitled to charge You for additional costs We incur (which shall include Our down time). If You refuse to agree a new date with Us then We may end the Contract and clause 11 will apply.

8.12 You are responsible for ensuring that adequate access is available to the Property to enable Us to deliver the Goods and / or to undertake the Services and for providing a safe means of access from the public highway to the Property.  We may charge You additional costs incurred by Us should adequate and safe access not be possible, and if this should mean that We are unable to deliver the Goods fully or at all, despite Our reasonable efforts, We may end the Contract and clause 11 will apply.

8.13 If We are to remove any existing awning or equipment from the Property as part of the Services agreed with You, We give no guarantee that the items removed will be in good or usable condition after completion of the removal works and accept no liability or responsibility for any damage caused to such  items.  We recommend that if You wish to reuse any items that the removal is undertaken by You. In this instance, it is Your responsibility to ensure that the items are removed, and the area of the Property in which the installation is to be carried out under the Services, is clear by the date agreed for the commencement of the Services.

8.14 It is Your responsibility to ensure that if the Contract provides for the provision of the Services that:

(a) sufficient space is available to enable Us to carry out the Services;

(b) adequate electricity power supplies are provided;

(c) We have safe, clear and unobstructed access to both inside and outside the Property during the period in which the Services are to be undertaken.

8.15 Whilst We will perform the Services in line with Our duty to do so with reasonable skill and care, We cannot guarantee that superficial damage will not be caused to stone or brick work, paintwork, and other items of décor in the immediate vicinity. The repair of any damage or replacement of any items will be Your responsibility.

8.16 We will make good any damage to the Property caused as a result of Our negligence but in the event that such damage is as a result of any inherent defect in the Property, its construction, or make-up, We shall not be liable for any repair or mend of the same, although We may at Our sole and absolute discretion agree to do so (if so instructed and agreed by You), upon receipt of payment for the same.  In such an instance, such increase in payment shall constitute an increase in the Price.

8.17 You should ensure that all possible obstructions within the immediate vicinity of where the Services are to be carried out are removed. We do not accept any responsibility for any damage caused to any personal possessions and effects which have not been removed in accordance with this clause unless such damage shall be caused as a result of Our negligence.

8.18 We may suspend the provision of the Goods and / or Services if You do not pay. If You do not pay us for the Goods or the Services when You are supposed to (see clause 9.2) and You still do not make payment within 7 days of Us reminding You that payment is due, We may suspend supply of the Goods and / or Services until You have paid Us the outstanding amounts. We will contact You to tell You this. We can also charge You interest on Your overdue payments (see clause 9.4).

8.19 We may subcontract the provision of the Services to a third party contractor but We will be responsible for this third party’s actions and work undertaken.

9. Price and payment

9.1 You agree to pay to Us the Price set out in the Order and the Contract.

9.2 You agree to pay Us the Price as follows:

(a) the Deposit within 14 days of the date the Contract is entered into under clause

4.3. Note that We will not commence production until We have received the Deposit from You;

(b) thereafter, in line with the timescales as set out in the Estimate or the invoice, if different .

9.3 Once the Contract has been entered into, We will send to You an invoice.

9.4 We may change the dates for the staged progress payments in the Estimate if clause 8.8 applies.

9.5 If there is an increase in the Price or We are entitled to payment under clauses 3.4, 5.1, 5.2, 8.10, 8.11, 8.12, 8.16, or 10.4 We shall invoice You for the same. Payment of these invoices is due within seven days.

9.6 In relation to electronic function of the Goods, satisfactory completion of the Services will be once We have demonstrated to You that the Goods have been installed and any electronic mechanism functions. If You are unable to attend for Us to demonstrate this to You at a convenient time within 14 days of completion of the Services We may video the Goods in operation as an alternative to demonstrate the same and send this to You.

9.7 If You do not make any payment to Us by the due date We may charge interest to You on the overdue amount at the rate of 4% a year above the base lending rate of HSBC plc bank from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay Us interest together with any overdue amount.

9.8 This clause only applies if You are a Consumer.

If You think an invoice is wrong please contact Us promptly to let Us know. You will not have to pay any interest until the dispute is resolved. Once the dispute is resolved We will charge You interest on correctly invoiced sums from the original due date.

10. Your rights to end the Contract

Please note that clauses 10.1, 10.2 and 10.4 apply only if You are a Consumer

10.1 Unless You and We entered into the Contract whilst You were at our premises, You have a 14 day cooling off period which begins from the day after the date the Contract was entered into. The Contract will be entered into when We confirm acceptance of the Order in line with the provisions in clause 3.1.

10.2 If You decide to cancel the Contract during the Cancellation Period (as set out in paragraph 10.1) then You must inform Us of Your decision to do so by:

(a) our preferred method which is by emailing us at sales@shade-space.co.uk;

(b) telephone on 0207 700 6000;                ;

(c) sending a letter addressed to Us at Our address at Unit 5, 1-3 North Road, London, N7 9HA.

(d) completing and sending to Us the model cancellation form which can be printed from Our website www.shade-space.co.uk.

Whichever option You chose, You should always include Your name and Your address.  If you cancel by telephone under clause (b) above We would ask that You confirm this in writing to Us.

10.3 If You cancel the Contract under the provisions of clauses 10.1 and 10.2, We will refund to You the Deposit (if this has been paid) and any other money You have paid within fifteen Working days.

10.4 If clause 10.1 applies, We will wait for 14 days before We proceed to begin work on processing Your Order. This is due to the fact that the Goods are supplied to Us by Our manufacturers who We pay once We place our order for your Goods with them. If You wish, You can ask that notwithstanding the cooling off period that We place Our order with Our manufacturers before the expiry of the 14 days, however:

(a) You must confirm this to Us in writing; and

(b) Whilst You still have the right to cancel during the 14 day cooling off period, if You do so We shall be entitled to retain Your deposit to the value of any outlay We incur with Our manufacturers and if the deposit is insufficient to meet that outlay to charge You for any difference.

10.5 If paragraphs 10.1 and 10.2 do not apply, You can cancel the Contract if either of the following apply at any time:

(a) there is a risk that supply of the Goods and / or Services may be significantly delayed because of events outside Our control (see clause 8.8); or

(b) We have notified You of a material change which You do not accept (see clause 5.3); or

(c) You have a legal right to end the Contract because of something We have done wrong (including because we have delivered late (see clauses 8.3 and 8.4).

10.6 If We are not at fault and you do not have a right to change your mind (see Clause 10.1), You can still end the Contract before it is completed, but You may have to pay Us compensation. If you want to end the Contract before it is completed where We are not at fault the Contract will end immediately and we will be entitled to charge You reasonable compensation for the net costs and losses We will incur as a result of Your ending the contract. This will mean that We may retain the Deposit and any other payments made but if our net costs and losses exceed the amount You have paid We will be entitled to claim the difference from You.

11. Our rights to end the Contract

11.1 We may end the Contract if:

(a) You do not make any payment to Us when it is due and You still do not make payment within 7 days of Us reminding You that payment is due;

(b) You do not, within a reasonable time of Us asking for it, provide Us with information that is necessary (see clause 6);

(c) You do not, within a reasonable time, allow Us to deliver the Goods to You (see clause 8.10);

(d) You do not, within a reasonable time, allow Us access to Your Property or allow Us to supply the Services (see clause 8.10);

(e) You supply measurements to Us under clause 2.4 and they are inaccurate such that We are unable to properly fulfil and complete the Services;

(f) You do not provide safe and adequate access to Your Property (see clause 8.12);

(g) You refuse to pay for additional work necessary or arrange for a Third Party to do the work to rectify an issue (see clauses 5.2 and 8.9);

(h) We cannot agree a new date with You to begin or complete the Services when the original date agreed was found unsuitable as a Third Party had not completed Third Party Works or such were not satisfactory requiring remedial work (see clause 8.11); or

(i) You fail to make Us aware of any Third Party Works (see clause 3.4).

11.2 If We end the Contract in the situations set out in Clause 11.1 We are entitled to reasonable compensation from You for the net costs and losses We will incur as a result of Your breaking the contract.

12. Our legal obligations

12.1 We are under a legal duty to supply Goods and Services that are in conformity with the Contract. We will ensure that:

(a) the Goods supplied to You are as described, fit for purpose and of satisfactory quality; and
(b) the Services We provide are carried out with reasonable care and skill.

12.2 We are not liable for Third Party Works or the advice given or work undertaken by a Third Party (unless this is as a result of our negligence).

12.3 Nothing in these Terms affects Your legal rights.

12.4 If You have a problem with either the Goods or the Services, We ask that You contact Us in the first instance and We will endeavour to work with You to resolve any problems.

13. Our responsibility for loss or damage suffered by You

13.1 This clause only applies where You are a Consumer.

If We fail to comply with these Terms, We are responsible for loss or damage You suffer that is a foreseeable result of Our breaking the Contract or Our failing to use reasonable care and skill, but We are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the Contract was made, both We and You knew it might happen, for example, if You discussed it with Us during the sales process.

13.2 We do not exclude or limit in any way Our liability to You where it would be unlawful to do so. This includes liability for death or personal injury caused by Our negligence or the negligence of Our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of Your legal rights including the right to receive Goods which are as described, of satisfactory quality, supplied with reasonable skill and care and, where installed by us, correctly installed, and for defective products under the Consumer Protection Act 1987.

13.3 This clause only applies where You are a Consumer.

We only supply the Goods and Services for domestic and private use. If You use the Goods for any commercial, business or re-sale purpose We will have no liability to You for any loss of profit, loss of business, business interruption, or loss of business opportunity.

13.4 This clause only applies if You are not a Consumer.

Our total liability to You will not exceed the Price.

13.5 This clause only applies if You are not a Consumer.

Subject to clause

13.2, the following types of loss are wholly excluded from the Contract:

(a)loss of profits;

(b)loss of sales or business;

(c)loss of agreements or contracts;

(d)loss of anticipated savings;

(e)loss of use or corruption of software, data or information;

(f)loss of or damage to goodwill; and

(g)indirect or consequential loss.

14. Personal Information

We will use Your personal data purely on the basis and for the purpose of fulfilling the Contract with You. We will retain Your personal data for a period of up to six years and thereafter it will be destroyed.

15. Other important terms

15.1 We may transfer Our rights and obligations under these Terms to another organisation. We will always tell You in Writing if this happens and We will ensure that the transfer will not affect Your rights under the Contract.

15.2 The Contract is between You and Us. No other person shall have any rights to enforce any of its Terms.

15.3 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

15.4 If We do not insist immediately that You do anything You are required to do under these Terms, or if We delay in taking steps against You in respect of Your breaking the Contract, that will not mean that You do not have to do those things and it will not prevent Us taking steps against You at a later date.

15.5 This clause only applies if You are a Consumer. These Terms are governed by English law and You or We can bring legal proceedings in respect of the Contract in the English courts. If You live in Scotland You can bring legal proceedings in either the Scottish or the English courts. If You live in Northern Ireland You can bring legal proceedings in either the Northern Irish or the English courts.

15.6 This clause only applies if You are not a Consumer. These Terms are governed by English law and You and we submit entirely to the jurisdiction of the Courts of England and Wales.

15.7 We are a member of the trade association the British Blind and Shutter Association (known as BBSA) whose registered office is at PO Box 232, Stowmarket, IP14 9AR. If there is a dispute between us, We agree that BBSA can process and determine the dispute between You and Us by way of Alternative Dispute Resolution (ADR). BBSA can be contacted on 01449 780444 or by email at info@bbsa.org.uk . BBSA’s website is www.bbsa.org.uk . Alternatively, You can contact another ADR provider if You wish but We do not necessarily agree to their instruction. In the event that either You or Us are not happy with the result of any ADR determination, either You or Us may still commence legal proceedings.